Shipping policy

Thank you for shopping with RENUE BY SCIENCE. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Processing times may vary during peak periods or when additional order verification is required. If a significant delay occurs, we will make reasonable efforts to provide an update.

Shipping Methods and Delivery Estimates

Available shipping methods, shipping fees, and estimated delivery times will be displayed at checkout when available.

Delivery estimates begin after an order has been processed and shipped. Actual delivery times may vary depending on the destination, carrier operations, weather, customs procedures, and other factors.

Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation email with tracking details will be sent after the order ships.

Tracking information may take some time to become active. Please allow time for the carrier to scan and update the shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us promptly if you notice an address error. We cannot guarantee changes after an order has entered processing or been shipped.

Shipping Delays

Although we make reasonable efforts to process orders promptly, delivery delays may occur due to carrier disruptions, severe weather, customs inspections, peak-season volume, or other circumstances outside our control.

Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or handling fees may apply depending on the destination and local regulations. Unless otherwise stated at checkout or required by law, these charges are the customer's responsibility.

Missing or Damaged Shipments

If your order appears to be missing or arrives damaged, please contact us at eugeneedelmankj335@gmail.com with your order number and any relevant details. We will review the issue and help determine the appropriate next steps.

Contact Us

For shipping questions or order updates, contact:

Email: eugeneedelmankj335@gmail.com